Privacy Policy

Introduction

This Privacy Policy describes how Kovai Farm and its affiliates (collectively "we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://kovaifarm.com/ (hereinafter referred to as the "Platform").

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Name, date of birth, and address
• Telephone/mobile number and email ID
• Identity or address proof information
• Sensitive data like bank account or card information (with your consent)

Usage of Data

We use personal data to provide the services you request. We use your personal data to:

• Handle and fulfill orders
• Enhance customer experience and troubleshoot problems
• Inform you about offers, products, services, and updates
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions

Sharing of Data

We may share your personal data internally within our group entities and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, and payment instrument issuers.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorised access. However, the transmission of information is not completely secure for reasons beyond our control.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.